HIPAA Notice of Privacy Practices
Effective Date: July 2026
Notice of Privacy Practices
This Notice describes how medical information about you may be used and disclosed and how you can access this information. Please review it carefully.
Timeless Hearing is committed to protecting the privacy and security of your protected health information (“PHI”) in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the HIPAA Privacy Rule, the HIPAA Security Rule, the HIPAA Breach Notification Rule, and other applicable federal and New York State laws.
Our Commitment to Your Privacy
We understand that your health information is personal. We are required by law to:
- Maintain the privacy and security of your protected health information.
- Provide you with this Notice describing our legal duties and privacy practices.
- Notify you if a breach occurs that may have compromised the privacy or security of your information.
- Follow the terms of the Notice currently in effect.
How We May Use and Disclose Your Protected Health Information
Federal law permits us to use and disclose your protected health information without your written authorization for the following purposes:
Treatment
We may use and share your health information with physicians, specialists, audiologists, laboratories, pharmacies, or other healthcare providers involved in your care to coordinate treatment and improve your healthcare.
Payment
We may use and disclose your information to bill and receive payment from health insurance plans, Medicare, Medicaid, third-party payers, or others responsible for payment of your healthcare services.
Healthcare Operations
We may use your information for activities necessary to operate our practice, including quality improvement, staff training, accreditation, licensing, auditing, business planning, customer service, and administrative operations.
As Required by Law
We may disclose your information when required by federal, state, or local law, court order, subpoena, or other legal process.
Public Health and Safety
We may disclose information as permitted by law for public health activities, reporting certain diseases, preventing serious threats to health or safety, or assisting government oversight agencies.
Business Associates
We may share information with trusted service providers who perform services on our behalf, such as electronic health record providers, billing companies, IT service providers, secure patient communication platforms, or cloud hosting providers. These organizations are required by law and contract to protect your information.
Information Submitted Through Our Website
If you submit information through forms on timelesshearing.com, request an appointment, complete an online hearing screening, contact us by email, or otherwise communicate electronically, the information you provide may become part of your patient record if applicable.
Information submitted through our website is used only for purposes including:
- Responding to your inquiries
- Scheduling appointments
- Providing requested services
- Communicating regarding your care
- Improving our services
- Meeting legal and regulatory obligations
While we employ reasonable administrative, technical, and physical safeguards to protect your information, no method of electronic transmission or internet storage can be guaranteed to be 100% secure.
Electronic Communications
If you choose to communicate with us by email, text message, or other electronic means, you acknowledge that these methods may involve certain privacy risks.
With your permission, we may communicate with you regarding:
- Appointment reminders
- Follow-up care
- Hearing aid services
- Treatment recommendations
- Billing questions
- Practice announcements
- Educational information related to hearing health
You may opt out of non-essential communications at any time. Marketing communications will only be sent in accordance with applicable federal and state laws.
Your Rights Regarding Your Health Information
You have the right to:
- Request access to your protected health information.
- Request a copy of your medical records in paper or electronic format.
- Request corrections to your health information if you believe it is inaccurate or incomplete.
- Request restrictions on certain uses or disclosures of your information.
- Request confidential communications by alternative means or at alternative locations.
- Request an accounting of certain disclosures made by our practice.
- Obtain a paper copy of this Notice upon request.
- File a complaint if you believe your privacy rights have been violated.
We will not retaliate against you for filing a complaint.
Uses Requiring Your Written Authorization
Except as permitted or required by law, we will obtain your written authorization before using or disclosing your protected health information for purposes not described in this Notice.
You may revoke your authorization at any time in writing, except to the extent that action has already been taken in reliance upon your authorization.
Changes to This Notice
We reserve the right to revise this Notice at any time. Any revised Notice will apply to all protected health information maintained by Timeless Hearing and will be posted on this website with an updated effective date.
Questions or Complaints
If you have questions regarding this Notice or believe your privacy rights have been violated, please contact Timeless Hearing using the contact information provided on this website.
You may also file a complaint with the:
U.S. Department of Health and Human Services
Office for Civil Rights
Filing a complaint will not affect your care or treatment in any way.
This Notice is provided in accordance with the Health Insurance Portability and Accountability Act (HIPAA), including the Privacy Rule (45 CFR Parts 160 and 164), the Security Rule, the Breach Notification Rule, and other applicable federal and New York State privacy laws.